A delay is different from a new flight
Your original flight number helps with tracking. A replacement flight may have a new number, arrive the following day or land at another airport. Share the actual new itinerary rather than only saying the plane is late.
Wait for a revised confirmation
If you are rebooked to Santo Domingo or La Romana, the route and price need to be reviewed. Confirm the new pickup before travelling. Once you land, follow the latest meeting instructions and contact us if baggage or entry formalities create a further delay.
Send the flight, get the price in writing
Hotel name, flight number, date and party size. We reply with the fixed rate, track the flight and meet you inside arrivals with a name sign. Pay the driver on arrival.
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