- Are we sharing the vehicle?
- Your ride is reserved for your group. Standard and VIP are both private options; choose the category, then confirm the vehicle fit with your passenger and luggage details.
- How do we find our driver?
- After immigration, bags and customs, follow the meeting instructions in your confirmation and look for the name you supplied for the sign. If you can't find each other, contact dispatch before leaving the meeting area.
- Our flight changed. What should we do?
- Send the new flight number, date and time to dispatch as soon as you know. We need the updated details to reconfirm the pickup; don't assume the original confirmation covers a different flight.
- Can you arrange seats for our children?
- Child seats cost $5 per seat, per journey ($10 per seat for a round trip). Request them with each child's age and weight; availability must be confirmed.
- Do we need to pay before we fly?
- A confirmed booking doesn't need a deposit. Pay the driver at drop-off in US dollars or Dominican pesos, or arrange a bank transfer beforehand. Ask about invoices when booking.
- Which vehicle option should we choose?
- Standard uses an SUV or minivan; VIP offers a luxury SUV or executive Sprinter. Tell us the people and luggage count to confirm the right arrangement. Ask the team if a specific model or seating layout matters.
- Does a late landing cost extra?
- The confirmed transfer price has no night surcharge. Include the actual flight and date when booking, especially when a flight lands after midnight.
- Can we arrange the ride back too?
- Yes. Send your departure flight and confirm the pickup address. We'll agree the departure time separately from your arrival, with room for the drive and airport check-in.