Title: Cannot see your driver? Do this next | PUJ RIDE
Locale: en
Canonical HTML URL: https://pujride.com/en/guides/cannot-find-driver-puj
Updated: September 2026
Author: PUJ dispatch desk, Punta Cana
Operator: PUJ RIDE — A&M Caribbean Group SRL

# Cannot see your driver? Do this next

PUJ RIDE travel guide

## Direct answer

Stay near the confirmed meeting area and contact PUJ RIDE using the number in your reservation. Send your booking name, flight number and terminal so we can identify the journey quickly.

Prices are one-way, per vehicle, taxes included, 1–6 passengers. 7–14 passengers move to a van: Standard +20 / VIP +40 on local zones. Private only — no shared seats, no night surcharge, no prepayment to hold. Rate list updated September 2026.

## Make your location easy to understand

Describe a sign, exit or business beside you, or send a photo of the surroundings. A precise landmark is more useful than saying you are outside. Keep your group and bags together while the meeting is clarified.

## Avoid crossing between terminals on a guess

Check the instructions against the terminal where you actually arrived. Do not follow an unfamiliar person solely because they offer to locate your driver. If mobile data is unavailable, use an available airport connection or ask an airport information desk for help contacting your operator.

## Related pages

- [Full price list](https://pujride.com/en/prices)
- [How pickup works](https://pujride.com/en/how-it-works)
- [FAQ](https://pujride.com/en/faq)
- [Uber or a booked ride at PUJ?](https://pujride.com/en/guides/uber-at-puj-airport)
- [Taxi or private transfer: choose before you land](https://pujride.com/en/guides/taxi-vs-private-transfer)
- [Shared shuttle or your own vehicle?](https://pujride.com/en/guides/shared-shuttle-vs-private)
- [How far is your hotel from PUJ?](https://pujride.com/en/guides/transfer-times-from-puj)

## Contact

WhatsApp +1 849 377 5889 · info@cana.tours · PUJ RIDE (A&M Caribbean Group SRL), Punta Cana, Dominican Republic.